A Letter from our General Manager

 

Dear Valued Customers,

 

   

My name is Chris Tokarz and I have been with the Pepe Auto Group for 21 incredible years. Previously, I was the Service & Parts Director for the Pepe Auto Group. I am now very excited to be working with the New Rochelle team. I plan to give them all the tools they need to experience the success that comes with hard work and dedication!

Initially, I was hired at the end of 1996 as the Porsche Service & Parts Manager, where I began on January 2nd, 1997. Four years later, in August of 2001, I took over as the Service & Parts Director for Mercedes-Benz of White Plains and remained there until 2015. I am so proud to have been part of such an amazing team that was an award winning dealer for eight consecutive years!

Shortly after my time at Mercedes-Benz of White Plains, I was promoted to the Service & Parts Director, responsible for all Pepe Auto Group dealerships. From there, I became the Operator of our Vehicle Prep Center in Elmsford. During my time as Operator I played a large role in the grand opening of our Vehicle Prep Center that took place in March of 2016.

I am now the General Manager of Mercedes-Benz of New Rochelle.  I am so grateful to be part of the Pepe history for the last 21 years. So many positive things have occurred, including opening new dealerships, renovating existing facilities and building the Pepe brand. I enjoy being the GM because I have the opportunity to interact with so many of our employees. We get to build the culture and the processes together. I have a GREAT team here and see constant positive growth every day.

I hope to see the dealership growth parallel that of the city. I see positive change and growth in both. The way I always operate my business is with honesty and integrity. I focus on strong communication and consistency. Everything else will follow when you communicate and do things consistently. I believe I am a great team and process builder and it is essential to have a strong foundation.

I have always emphasized the importance of customer service. We are in the people business, not the car business. Everyone should feel like our guest here. I also believe that time is the new currency and we have to be ultra respective of our clients’ time. We look forward to the opportunity to make your car buying experience, a positive one.

 

Sincerely,

Chris Tokarz

General Manager

Mercedes-Benz of New Rochelle