A Letter from our General Manager
Dear Valued Customers,
Mercedes-Benz of New Rochelle is proud to introduce our new General Manager, Chris Tokarz. Chris has been with the Pepe Auto Group for 21 years. Previously, he was the Service & Parts Director for the Pepe Auto Group. Chris is excited to be working with the New Rochelle team. He plans to give them all the tools they need to experience the success that comes with hard work and dedication!
Initially, Chris was hired at the end of 1996 as the Porsche Service & Parts Manager, which he began on January 2nd, 1997. In August of 2001, Chris took over as the Service & Parts Director for Mercedes-Benz of White Plains until 2015. Chris is proud to have been part of a team that was the Mercedes-Benz ‘Best of the Best’ award winner for eight consecutive years.
Shortly after, Chris was promoted to be the Service & Parts Director, responsible for all five Pepe Auto Group dealerships. He was also the Operator of our Vehicle Prep Center in Elmsford. Naturally, Chris played a big role in the grand opening that took place in March of 2016.
Chris was most recently promoted to be the General Manager of Mercedes-Benz of New Rochelle in June of 2017. Chris added, “I am so grateful to be part of the Pepe history for the last 21 years. So many positive things have occurred, including opening new dealerships, renovating existing facilities and building the Pepe brand.”
“I enjoy being the GM because I have the opportunity to interact with all of our employees. We get to build the culture and the processes together. I have a GREAT team here and see constant positive growth every day.”
Chris hopes to see the dealership growth parallel that of the city. He sees positive change and growth in both. The way he always operates business is with honesty and integrity. He focuses on strong communication and consistency. “Everything else will follow when you communicate and do things consistently. I believe I am a great team and process builder. You have to have a strong foundation.”
Chris emphasizes the importance of customer service and what it means to him, “We are in the people business, not the car business. Everyone should feel like our guest here. I also believe that time is the new currency and we have to be ultra respective of our clients’ time.”
Mercedes-Benz of New Rochelle