Customer Testimonials

(Translated by Google) Excellent (Original) Excelente

I had a great experience working with Victor Cruz at Mercedes-Benz New Rochelle. He was professional, helpful, and made the entire process smooth from beginning to end. He took the time to answer my questions, made sure I felt comfortable throughout the process, and helped me get into my dream car! I truly appreciate his patience, knowledge, and dedication to making the experience a great one. Thank you again Victor!

Big thanks to Victor for his attention to the details.

George is the best service rep! He is incredibly knowledgable, offers context to any repairs and has become someone that I can trust when it comes to the maintenance and upkeep of my vehicle. Thank you George!

Great service. Really nice people I would go back 1000 times because of the treatment

Scheduling and communication was perfect. Had no complaints.

😍😍😍

Service advisor, Ashley, was amazingly helpful & addressed all my needs.

Great service beautiful experience don’t have words to explain how great this team is thank you and shout out to the whole staff of Mercedes Benz of New Rochelle

I had a great experience with Mercedes-Benz of New Rochelle. Ivan was professional, courteous and very helpful throughout the process. He was always there to keep me informed and answer all my questions which made my purchase feel easy and stress -free. I’d definitely recommend Ivan and his manager Steve for a smooth and hassle-free purchase!

Everything fine but very expensive.

2 hours Waiting time to replace one puncture tire is way too long. Vey slow service

Ed was great. Delivered my car on time and with a great attitude.

Service provided was excellent and informative. Jorge was informative and helpful, and upon arrival I was helped right away. Only complaint I have is when the service was completed I should’ve received an update.

The most pathetic service that I’ve ever had at any Mercedes-Benz dealership I had booked an appointment for my service 10 to 15 days in advance and I was asked to come at 4 PM to drop off the car and a loaner car would be provided was mentioned. I called this morning to ask if I could come an hour earlier to drop off the car and initially I was told that I did not have an appointment and the person I spoke to started arguing that I did not have an appointment I would not be able to get a ... Read More

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Google - Nov 2, 2026

The most pathetic service that I’ve ever had at any Mercedes-Benz dealership I had booked an appointment for my service 10 to 15 days in advance and I was asked to come at 4 PM to drop off the car and a loaner car would be provided was mentioned. I called this morning to ask if I could come an hour earlier to drop off the car and initially I was told that I did not have an appointment and the person I spoke to started arguing that I did not have an appointment I would not be able to get a loaner car. 10 minutes in the conversation, we mentioned that the person who booked my appointment had added my number wrong and I did have an appointment. When I reach at the dealership around 3 PM Fabian And Ashley was my service provider. I was asked to wait by Fabian as Ashley was not around. 35 minutes later, Ashley comes in and tells me she’ll be with me shortly And did not talk about anything else. At 45 minutes, I had to walk up to her and ask what is the holdup and she told me oh I didn’t know you had an appointment. I thought you were a walk-in. And then spent 10 more minutes to figure out the appointment This is utterly unprofessional and not expected. I’m never returning to New Rochelle for any kind of service for my car again An hour further, and go to a But this is just not acceptable.

Exceptional customer service received at Mercedes-Benz of New Rochelle. Michael was great, very patient and honest. Top notch service all around.

Edwin in the service dept has always been great!!!

Mercedes-Benz of New Rochelle is an exceptional dealership. My sales associate Ivan was knowledgeable, attentive, and incredibly responsive, providing information and answering questions promptly—even after business hours and on his day off. His thoughtful follow-up, professionalism, and commitment to making the deal come together made all the difference. I highly recommend Ivan and the dealership.

I would like to extend my sincere thank you to Ivan Dilone for the speedy and smooth process of getting my 2027 GLE 53, he made the whole process a amazing and wonderful experience. I'm extremely happy with my new car and the first class treatment and service I received from the new rochelle Mercedes Beng.

Had a great experience at MB Nanuet! James was extremely helpful, professional, and easy to work with throughout the entire process. He answered all my questions, made everything straightforward, and made sure I was happy with my purchase. Definitely recommend asking for James if you’re looking for a car!

It was a very quick and concise experience. Jorge helped me get into a loaner, diagnose and fix technical issues with my vehicle in just a few short hours.

Huge thanks to Pete the service manager and Yazmin along with Ashley the service adviser. Amazing experience. Had the car serviced and all came out great . Super attentive. I’d totally recommend to all my family and friends.

(Translated by Google) Very good (Original) Muy bien

Alex was excellent’🙂

They returned the car without cleaning or washing it

Very good. Everything was handled efficiently and professionally. Edwin my advisor was great and took his time to explain everything to me.

George is the best . He is very courteous and customer oriented and gives clients the best service. To him , the customer comes first I would not go anywhere else .

⭐⭐⭐⭐⭐ I always have a great experience at Mercedes-Benz of New Rochelle, thanks to Bryan Gonzalez. He is always professional, attentive, and genuinely helpful. He takes the time to address my concerns, makes sure everything is taken care of, and always provides excellent customer service. I truly appreciate his kindness, patience, and dedication. I always leave feeling satisfied and confident that my vehicle is in good hands. Thank you, Bryan, for consistently going above and beyond. Your hard work and excellent service never go unnoticed. Highly recommended!

Excellent Customer Service. Very Honest group of people

From speaking with Maria at the service department to replacing my tire where I was, it was such a relief to be taken care of. Thanks service team!

I had the worst experience with sprinter service in white plains ny not just didn’t check for the problem but they left the oil deep stick not inserted and drove not knowing the oil was gushing out and spraying all engine it’s a mess see the pictures Please I would highly recommend not to service at mercedez sprinter service

It’s was the worst experience I’ve ever had from a dealer, the Vihicle was not even certify after the purchase, sale and service was I hot you, and good by

I exclusively service my car at Mercedes-Benz, and the New Rochelle location has always been my go-to. Every associate I’ve interacted with has been wonderful, but Paula truly went above and beyond. Her professionalism, kindness, and exceptional customer service made the entire experience especially pleasant. Thank you, Paula, for making an already great experience even better. It’s always a pleasure visiting this location!

my service advisor was great. very helpful and attentive

The BEST MERCEDES BENZ DEALERSHIP IN THE TRISTATE AREA! Trust me, I have tried them all!!! They honor their word, craftsmanship and carry a level of professionalism that is UNMATCHED!!! Big shout out to Christian De Palma, Mr.Hunt, and the entire team at New Rochelle. Love you guys! Est. 2019 ❤️

⭐⭐⭐⭐⭐ Outstanding Service from Antonio at Mercedes-Benz of New Rochelle! I had an amazing experience working with Antonio while purchasing my GLE 350 at Mercedes-Benz of New Rochelle. From start to finish, he went above and beyond to make the entire experience smooth, enjoyable, and stress-free. What truly stood out was his kindness and willingness to help. When I ran into an issue getting a taxi, Antonio even offered to pick me up from my home! That level of thoughtfulness and customer service is rare and speaks volumes about the kind of person he is. Antonio was professional, patient, attentive, and genuinely ... Read More

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Google - Oct 18, 2026

⭐⭐⭐⭐⭐ Outstanding Service from Antonio at Mercedes-Benz of New Rochelle! I had an amazing experience working with Antonio while purchasing my GLE 350 at Mercedes-Benz of New Rochelle. From start to finish, he went above and beyond to make the entire experience smooth, enjoyable, and stress-free. What truly stood out was his kindness and willingness to help. When I ran into an issue getting a taxi, Antonio even offered to pick me up from my home! That level of thoughtfulness and customer service is rare and speaks volumes about the kind of person he is. Antonio was professional, patient, attentive, and genuinely committed to making sure I had a great experience. He made me feel valued as a customer and showed that he truly cares about the people he works with, not just making a sale. If you're looking to purchase a Mercedes-Benz, I highly recommend asking for Antonio. He made my GLE 350 purchase a wonderful experience, and I’m incredibly grateful for all his help. Mercedes-Benz of New Rochelle is lucky to have someone like him on their team! Thank you, Antonio, for going above and beyond. You truly deserve five stars! ⭐⭐⭐⭐⭐

Edwin is a great service rep!

Thanks Paula maje will always work with you

No stress , could not have been easier. Michael was very knowledgeable and helpful, he did everything to make our car buying experience terrific. Thanks again Michael

Had my vehicle for six days wasn’t able to contact anyone with information in reference to my vehicle very poor communication

This was my first time bringing my vehicle to Mercedes Benz of New Rochelle. Before leaving my car at the dealership on October 13, I removed my valuables. However, I did leave a Ziploc bag containing approximately $20 worth of quarters in my glove compartment. I returned to pick up my vehicle first thing in the morning on October 14. After leaving the dealership, I stopped at a parking meter and checked my glove compartment, only to discover that it had been left in disarray and that my quarters were missing. I was very disappointed and concerned by what I discovered. As a ... Read More

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Google - Oct 14, 2026

This was my first time bringing my vehicle to Mercedes Benz of New Rochelle. Before leaving my car at the dealership on October 13, I removed my valuables. However, I did leave a Ziploc bag containing approximately $20 worth of quarters in my glove compartment. I returned to pick up my vehicle first thing in the morning on October 14. After leaving the dealership, I stopped at a parking meter and checked my glove compartment, only to discover that it had been left in disarray and that my quarters were missing. I was very disappointed and concerned by what I discovered. As a first time customer, I expected my vehicle and personal belongings to be treated with care and respect while in the dealership’s possession. Unfortunately, this experience has raised serious concerns about the handling and security of my vehicle. Although I did not report the matter immediately because I had already driven away from the dealership, I believe it is important to bring this incident to your attention. I would appreciate a thorough review of what occurred while my vehicle was in your care and a response explaining how this matter will be addressed. I look forward to your response and hope this concern will be taken seriously.

I have purchased my wife's GLE from here about a month ago. Everything was great until I found the raised floor in the right rear side when I came back home. I took pictures with flat hard book to show them to the sales guy. He told me all the cars at the dealership have the same raised floor on the rear right floor which I knew was a toal BS!. I owned more than 5 German cars , three mercedes , I have never had this issue. So I took it to Local Mercedes and the tech said, " HA HA ... Read More

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Google - Sep 24, 2026

I have purchased my wife's GLE from here about a month ago. Everything was great until I found the raised floor in the right rear side when I came back home. I took pictures with flat hard book to show them to the sales guy. He told me all the cars at the dealership have the same raised floor on the rear right floor which I knew was a toal BS!. I owned more than 5 German cars , three mercedes , I have never had this issue. So I took it to Local Mercedes and the tech said, " HA HA HA ...NO FRICKING WAY!!!!!". So I contacted the sales guy again, but he kept asking to do the survey FIRST, """BEFORE"""" him, his general manager and sales manager do ANYTHING to correct the issue. They were all adamant about it, SURVEY!! REVIEW!! I told them to fix the issue FIRST, then I would give them a 5 Star Review. They ignored me and did not get back to me at all after that!!!TOTALLY UNACCEPTABLE/ UNPROFESSIONAL/ UNETHICAL/ IMMORAL $$$$$$ THEY WENT DOWN A LOT THE WAY THEY DO BUSINESS.. PRETTY PITTY, PATHETIC,and UGLY.. **He sent me those cheap key chains that he forgot to give me when I went there to pick up the car, then bragged he overnighted it??!!!! They said I disonnected the communication with the dealership???? WOW... You better be kidding me.. YOUR DEASLERSHIP DID NOT want to take care of the issue FIRST, and ONLY focused on REVIEWS REVIEWS REVIEW?!!!!! ONCE AGAIN , YOU guys asked to edit the review """""FIRST"""", BEFORE you send a truck to carry my Mercedes to fix the issue!!???? WOW, you guys are terrible!!!! UNBELIEVABLE!!!!!! NEVER AGAIN, NEVER AGAIN!!!! RIDICULOUS. YOU ALL are ridiculous YES, YOU SHOULD and SHOULD HAVE INSPECTED ALL THE VEHICLES BEFORE YOU SELL/SOLD THEM, IT IS A COMMON SENSE!!!

I ask my wife to take the car to Mercedes benz of New Rochelle for my yearly inspection because I was busy at work,I guess it was a bad idea because she was told that she had to wait for 40 min because she wasn't aloud to drop the car and leave,I'm sad to say that from all the years that I been serve as a costumer your Mercedes benz of New Rochelle is the Worst.

I left my car for service and inadvertently left some money in my glove compartment when I returned to retrieve my vehicle my money was gone !

I left my car here to be serviced and someone stole money out my car

I appreciate the fact that I was fit in for an appointment that wasn’t scheduled but what I didn’t appreciate was the fact that my car got rubbed to the left side to the bumper and wasn’t told anything. I had to discovered it after the fact, then was told that rub was there and it is old. My car may have been dirty but was never scratched or rubbed. It was dirty due to the fact that it was in the garage for over two weeks because I was on vacation

I don’t know about anybody else, but this is about the worst Mercedes-Benz dealership I’ve been to they take your money and tell you your car will be ready one day and turn around and tell you something else to prolong you getting your car back once you get them all the documents that they need then again take their time and continue to change dates on when you get your car back if you ask me, this is the worst Mercedes-Benz I’ve ever been to and I owned a Mercedes-Benz for over 20 Years New Rochelle Mercedes-Benz👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾👎🏾

I cannot recommend this location for service. It has been no end of issues dealing with what should have been a simple repair. I don’t know if the repair work was done incorrectly or if it was a faulty part, but it has been 3 months dealing with this department with no end of issues. They were initially unable to send me an actual estimate, and instead sent me an estimate for $1200 just to run the diagnostics, with no mention of the actual problem. I had the loaner car, and they failed to check it back in when I returned ... Read More

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Google - Jul 6, 2026

I cannot recommend this location for service. It has been no end of issues dealing with what should have been a simple repair. I don’t know if the repair work was done incorrectly or if it was a faulty part, but it has been 3 months dealing with this department with no end of issues. They were initially unable to send me an actual estimate, and instead sent me an estimate for $1200 just to run the diagnostics, with no mention of the actual problem. I had the loaner car, and they failed to check it back in when I returned it, so they billed me for 2 camera tickets that someone else got after I returned the car. It was unclear if the tickets were issued to the next person who was assigned the loaner car, or if they were issued to someone who worked at the dealership. If you need to use this location, check everything and keep records.

Disappointing service experience. I brought my car in this past weekend for routine Service A maintenance at 11:00 a.m. After checking in, I was asked to take a seat and told that a service advisor would be with me shortly. The advisor did not come over until about 11:30 a.m., and said he had only just been informed about the car. The car was returned to me around 2:00 p.m. Within a few minutes of leaving the garage, a dashboard message appeared: “Check oil level at next refueling.” I contacted the shop and was asked to bring the car right ... Read More

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Google - Jul 2, 2026

Disappointing service experience. I brought my car in this past weekend for routine Service A maintenance at 11:00 a.m. After checking in, I was asked to take a seat and told that a service advisor would be with me shortly. The advisor did not come over until about 11:30 a.m., and said he had only just been informed about the car. The car was returned to me around 2:00 p.m. Within a few minutes of leaving the garage, a dashboard message appeared: “Check oil level at next refueling.” I contacted the shop and was asked to bring the car right back, which I did. After waiting another 45 minutes, I was told that everything looked okay and that the message might be due to the oil sensor or something else. What concerned me most was not just the warning message, but the lack of a clear explanation and the apparent unwillingness to acknowledge that it appeared immediately after the service. I left messages for the service manager on both Monday and Wednesday to discuss my concerns. As of Thursday, I have not received a call back. Overall, the experience was frustrating: delayed intake, a warning message immediately after service, an unsatisfactory explanation, and no follow-up from management. I will not be returning to this shop.

My vehicle was in Jorge’s possession for five days, and no one bothered to contact me to explain the diagnosis or provide an update. I find this level of communication completely unacceptable, especially from a Mercedes-Benz dealership. I would like to acknowledge Nicole, who finally stepped in on the fourth day and managed to reach Peter, the service manager. Unfortunately, Peter was unable to resolve my concerns, explaining that my service advisor, Jorge, was off on Thursday, October 8, 2026. An employee’s day off should never be an excuse for leaving a customer without answers. There should be a proper ... Read More

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Google - Jul 1, 2026

My vehicle was in Jorge’s possession for five days, and no one bothered to contact me to explain the diagnosis or provide an update. I find this level of communication completely unacceptable, especially from a Mercedes-Benz dealership. I would like to acknowledge Nicole, who finally stepped in on the fourth day and managed to reach Peter, the service manager. Unfortunately, Peter was unable to resolve my concerns, explaining that my service advisor, Jorge, was off on Thursday, October 8, 2026. An employee’s day off should never be an excuse for leaving a customer without answers. There should be a proper system in place to ensure that customers are kept informed and that another team member can assist when their assigned advisor is unavailable. What makes this particularly disappointing is that the quality of service at this dealership used to be excellent. However, I have noticed a significant decline since the operations manager was replaced. I do not know what has changed, but the customer service and communication I have experienced recently are far below the standards I have come to expect from Mercedes-Benz. I chose Mercedes-Benz with the expectation of receiving professional, timely, and respectful service. Keeping a customer’s vehicle for five days without providing a diagnosis or even a courtesy call is unacceptable. I am requesting that Mercedes-Benz USA review this incident, investigate the dealership’s handling of my vehicle, and provide me with a formal response explaining how this situation was allowed to occur. I would also appreciate knowing what corrective measures will be taken to prevent other customers from experiencing the same treatment. I hope Mercedes-Benz USA takes this complaint seriously and helps restore the level of service and professionalism that customers deserve. Sincerely, A Disappointed Mercedes-Benz Customer

John the loaner specialist is a true gentleman and professional He always has an exceptional loaner for me and is very accommodating

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I bought 2023 e class with 15k miles on it I had to bring the car back 2 times the first 2 weeks of me buying it complain about the nose the day I got it and also been complaining about the breaks since I got the car and they keep telling me it’s normal they find when it very disturbing noise when you first take off band squeaks some time if it’s so normal why all the loaners you guys give me don’t sound like that everytime I get in the car I regret buying never in my life ... Read More

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Google - May 16, 2026

I bought 2023 e class with 15k miles on it I had to bring the car back 2 times the first 2 weeks of me buying it complain about the nose the day I got it and also been complaining about the breaks since I got the car and they keep telling me it’s normal they find when it very disturbing noise when you first take off band squeaks some time if it’s so normal why all the loaners you guys give me don’t sound like that everytime I get in the car I regret buying never in my life I thought I would say this I been with Benz for 15 plus years but I think I’m going to bmw or maybe even American this was horrible experience and I thought buying a car directly from Benz wouldn’t have no problems but it’s was worst then when I bought my Benz from side dealers

My experience at Mercedes-Benz of New Rochelle was unacceptable, and it was made significantly worse by Pete Korkatzis, whose handling of the situation reflected a complete lack of professionalism and accountability. From the outset, communication was poor and my concerns were not taken seriously. Instead of working toward a resolution, Pete was dismissive, unresponsive, and unwilling to take ownership of the issues. What should have been a straightforward service interaction turned into a frustrating and time-consuming process with no clear answers or follow-through. This is not what anyone expects from a Mercedes-Benz dealership. The brand represents a premium standard, yet ... Read More

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Google - Apr 30, 2026

My experience at Mercedes-Benz of New Rochelle was unacceptable, and it was made significantly worse by Pete Korkatzis, whose handling of the situation reflected a complete lack of professionalism and accountability. From the outset, communication was poor and my concerns were not taken seriously. Instead of working toward a resolution, Pete was dismissive, unresponsive, and unwilling to take ownership of the issues. What should have been a straightforward service interaction turned into a frustrating and time-consuming process with no clear answers or follow-through. This is not what anyone expects from a Mercedes-Benz dealership. The brand represents a premium standard, yet this experience fell far below even basic customer service expectations. I am documenting this experience and expect a response from dealership leadership or Mercedes-Benz corporate to address what occurred and how this will be corrected. If this is how customers are being treated, it is a serious reflection on management at this location. I would strongly advise others to proceed with caution until there are clear improvements in how customers are handled.

I have owned a Mercedes for 3 years. The service department is always changing and they lack communication. If my car won’t be ready just tell me and communicate. They also charged for items I didn’t approve on service. I don’t often write negative reviews but this is the 3rd time working with someone new and having to take an uber to avoid waiting at the dealership for hours. While sitting there I heard two other owners complaining of the same. I will be driving to another MB dealer if I need service in the future.

The worst Diler I never seen in my life I deal with George service and he tell me I have to charge you next yome for something he has warranty in my car I wish I can give you zero star Grenwich Mercedes Diler it’s different from this crap🤮

The parts department is very unorganized and gives out inaccurate information. They quote you a price and then change it when you call to deliver your vehicle. Once they take your vehicle, it is difficult to get updates. They will put your car on a lift even without your permission to check for inspection.

very disappointed in the non service I received and probably will not be returning.. I did not have my car serviced and took my car back home. I will take my car back to where I purchased it. The worse part is the advisor didn't know what my car needed and was nonchalant and didn't care!

The worst unprofessional car service advisor waiting for windshield replacement for months and did not receive any call and updates. Thanks for Mercedes Benz in Cherry hill NJ (more than 5 star) for helping me with my windshield problem (I was visiting that time), their staff are so respectfully, send constant updates and follow up. I bought my Car at MB New Rochelle, and I regret buying from them . Love MB car but definitely Not recommending MB New Rochelle to any body. I should rate MB New Rochelle zero star.

I would like to file a complaint regarding my recent service visit. I specifically told the service advisor, , that I only wanted an oil change and that I did not want the windshield wiper service. Despite my clear instructions, the service was performed anyway, and I was charged for it. This complaint is not about the money. It is about my wishes as a customer not being respected. I clearly stated what I wanted, but my request was ignored. In addition, I asked for my vehicle to receive its state inspection because it is due, but that service was not ... Read More

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Google - Mar 12, 2026

I would like to file a complaint regarding my recent service visit. I specifically told the service advisor, , that I only wanted an oil change and that I did not want the windshield wiper service. Despite my clear instructions, the service was performed anyway, and I was charged for it. This complaint is not about the money. It is about my wishes as a customer not being respected. I clearly stated what I wanted, but my request was ignored. In addition, I asked for my vehicle to receive its state inspection because it is due, but that service was not performed even though I requested it. I expect my instructions to be followed and the services I request to be completed accurately. I hope this matter is reviewed so that other customers do not experience the same issue. Thank you for your attention to this matter.

STAY FAR AWAY FROM THIS CROOK DEALERSHIP. I bought a brand new 2025 AMG with used 2023 fully bald tires back in feb not even a year ago.. I went to change my tires because I could not get thru the snow come to find out they slapped old 2023 bald tires on a brand new 2025 GLE53 AMG!! IMAGINE THAT!! Imagine being a customer who paid over 100k for a car to just be straight violated. Pete the service manager said it’s possible for your new cars to have old used and abused tires because that’s how Mercedes Benz manufactures their ... Read More

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Google - Jan 27, 2026

STAY FAR AWAY FROM THIS CROOK DEALERSHIP. I bought a brand new 2025 AMG with used 2023 fully bald tires back in feb not even a year ago.. I went to change my tires because I could not get thru the snow come to find out they slapped old 2023 bald tires on a brand new 2025 GLE53 AMG!! IMAGINE THAT!! Imagine being a customer who paid over 100k for a car to just be straight violated. Pete the service manager said it’s possible for your new cars to have old used and abused tires because that’s how Mercedes Benz manufactures their cars!! IF BUYING A CAR AT THIS LOCATION ANYWAY, BE SURE TO LOOK AT THE LITTLE DETAILS BECAUSE THEY ARE SO FAKE AND SHADY!! This location needs remanagement and better customer service.. Embarrassing! They don’t care about their customers it’s all about $$$

I purchased a Mercedes S580 from this dealership for $45,000 under a Green Light guarantee and received it in terrible condition. When I arrived at the lot, the car was sitting low and the suspension would not hold. The rear tire was torn, the interior smelled heavily of smoke, and the carpets were burned in several places. I am extremely disappointed with this purchase. I will not be doing business with this dealership again, and I strongly advise others to be very cautious before buying here.

I came in February to have my brakes changed at that time there was no mention of my shocks needing to be replaced, warranty was still in effect at that time…now I return for an oil change six months later and my shocks are “ leaking “. I consulted two other mechanics and they both told me the same thing your shocks could not have gotten into this situation in 6 months…so yes I’m not happy with the service I feel they were not being upfront with me from the beginning!!!! Something doesn’t seem right!!!

After going to this dealership over 3 years , I am very disappointed . After changing tires and brakes , I was told that the front passenger side control arm , spindle and hub need to be replaced. I was told you can see this and we will send you the video which was never sent to me . I took the car to my local mechanic which he did alignment very nicely and after checking the car he started laughing at me ,"he told me there's no issue regarding the parts. " Furthermore, we found a crack in one of the new tires.

when i took my s class in for service this past summer mercedes-Benz of New Rochelle gave me an S class loaner. I liked the loaner so much that I asked them to let me know when it was for sale. That’s exactly what they did.

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After receiving my car after a valve body was repair left the dealer hour in half later my car shut down because there was a loose connector after paying almost $7000 dollars out of pocket . For my experience with dealers pay that much the workers need to pay more attention to detail.

Poor services this is my second time using part was replaced with the new one but still it don’t work and also I don’t know how they clean the cars inside is still dirty and my gym gloves are missing as well

Just called for parts and the guy hanged up on me smh

I recently went to this dealership to get my car serviced for the first and last time. When I initially called they gave me a price for service A, I scheduled it and waited for my appointment. The day of my appointment, service representative Brian called and told me a price that was $250 more than the initial price. I questioned the price increase and he says "to get it closer to the price you want, I will not give you the windshield wiper blades." The price i want? This was the price that was given to me. I ... Read More

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Google - Nov 6, 2025

I recently went to this dealership to get my car serviced for the first and last time. When I initially called they gave me a price for service A, I scheduled it and waited for my appointment. The day of my appointment, service representative Brian called and told me a price that was $250 more than the initial price. I questioned the price increase and he says "to get it closer to the price you want, I will not give you the windshield wiper blades." The price i want? This was the price that was given to me. I told him whatever, don't give me the windshield wiper blades. He proceeds to give me another price that included $115 worth of taxes, which did not make sense to me at all. I hung up did my calculations and called Brian back, I asked him why were the taxes so high, he then says "wait let me calculate" then proceeds to tell me what the price should actually be with the taxes included. So at this point i received 4 different prices for the same service. I complained to the supervisor that ended up giving me the wiper blades and he agreed that it should not have happened. I'm not sure if all of the service reps try to increase their commission on you but Brian seems to do just that. So I wrote this review so that everyone that visits this establishment could be very vigilant of their service bill moving forward. Pay attention and take care.

Brought my 2018 gle 63, 23k mi. With no problems, to get recall service, which involved replacing glass roof panel. They had vehicle for 12 days. After which they tried delivering a dirty vehicle with finger prints all over the glass. I had to insist they wash it, again. Now, the engine idle is very rough with sounds of missfire and check engine light is on. Great!

This is the first dealership that says if you didn't buy your car from them you are not eligible for a loaner or if you never got your car service you're not eligible for a loaner . This is nonsense

The experience was disappointing, and subpar to that of the White Plains dealership. The staff failed to exercise due care for my time and attention to details!

Bryan took excellent care of my s580 reasonable charges and good communication skills great job

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