Customer Testimonials
We pride ourselves in the fulfillment of our customers. We strive to meet and exceed unparalleled levels of customer satisfaction and make your car buying and servicing experience easy and stress free. We really mean that. Don’t just take our word for it, see what past customers have said about us and their experience with Mercedes-Benz of New Rochelle.
I leased a vehicle during COVID lockdown in 4/2020 and it went perfectly! I went back to this dealership to purchase a vehicle even though I moved further away - my previous dealings with the people here could not have been better! Looking to purchase a vehicle this time I reached Jennifer and it was like she had magic! The perfect GLA250 4Matic with Panorama roof was waiting for me the next day! Jennifer Magnan and Martin Garcia, the Finance Mgr. made everything so easy for me. What could be so stressful was a wonderful experience. Fun even!! You can’t ...
Took my car for maintenance, I was very happy with the services & the staff was amazing, Frank took good care of me, I was in & out pretty fast. Price was right, I thought mbusa was going to be outrageous, not at all, I think I found my new spot for services, Thank guys, ya rock...
Bought my first Mercedes from Jennifer Magnan today. This dealership and it’s staff are first class. From viewing the car to delivery, everyone was up front and welcoming. It’s been a pleasure dealing with this dealership.
I HAD AN ISSUE WITH THE BILL THAT WAS OVERPRICED AND MR GRAHAM CONSIDERED IT AND HE TOTALLY AGREED WITH ME AND UNDERSTOOD ME, AND HE GAVE ME A FAIR PRICE THAT WE BOTH AGREED. THANK YOU IM VERY SATISFIED.
I highly commend Mr. David Garcia for his knowledgeable, professionalism and caring follow-up manner in which he demonstrated, during the purchase of my Mercedes Benz. Although I was disappointed in dealing with the sales/financial manager for his inappropriate, condescending attitude, Mr Garcia was able to diffuse our differences and finalize the purchase.
Just bought a new GLE from them. Good people at this center. I was helped by Nathan Frost, who spent a lot of time from getting me a good financing deal, to patiently taking me through all the features of the car. Although they did charge me a "dealership premium" on the purchase of the vehicle.
Just the best
In and out, fast service. The team will work to get you the best price available, that being said, Akhtar Ahmed was my service advisor, thought he wasn't trying to help at first but realized at the end it was the complete opposite. I apologize for being so angry during the process. Akhtar Ahmed is highly recommended, he will work with you and keep you up-to-date throughout the service.
I was very happy with my experience at New Rochelle. My car was serviced and repaired within one week and communication with the sales and service team was smooth and easy. Jeremie was a great resource as well and was able to answer all of my questions with solutions and honesty. Will be back 🙂
Came in to pick up some parts, the team there is always a pleasure to deal with from the moment you walk in. Doug with the parts team is not only extremely knowledgable but also a pleasure to talk to. There was a specifically a service rep not sure his name but I had asked if he had an extra tire wear diagram and he not only found but chased me down to hand it to me. Always a great experience with quality people. Thank you!
Courtney Yates in service was very friendly, helpful, and understanding! Overall an amazing experience!
Brought my 2003 Mercedes Benz in for a recall on braking system Frank Trotta was very professional had my car fixed the next day good service
If you’re buying a car at Mercedes-Benz of New Rochelle ask for Victor! He gives excellent customer service! He goes above and beyond for his customers and tries to help as much as possible. He was also very thorough and knowledgeable. He paid attention to every detailI and was able to find me the vehicle that I wanted based on my interests. I walked out a happy and appreciative customer. Thanks again for the great help!
It was a pleasure to have worked with Victor Cruz to purchase my GLC300. He made my car buying experience so simple and easy as he was very attentive & knowledgable, and displayed such a pleasant & professional demeanor. His energy was so upbeat & genuine. Thank you Victor!
Over the course of my recent car-buying experience, Heath was the best associate I worked with across 10+ dealerships spanning 4 brands.
Salesman Heath Lachman of MB New Rochelle was super friendly and knowledgeable about the vehicles and features. He helped my wife and I track down the glc300 suv with the correct colors and options that we were looking for! Heath was always patient and polite, no “hard sell” pitch. If you’re shopping for a Mercedes, check out MB New Rochelle and ask for Heath.
I never thought in a million years I would walk into this dealership, just searching and leave with a GLC 300 2019 with $0 down. Mr. Jason Valentine ( salesman) is the truth. His spirit and his energy was great from the beginning. Nothing but honesty in his eyes and voice. I cried three times before I actually drove off. Thank you sooooo much, Jason. The experience I had there was nothing less than perfect. New Rochelle Mercedes dealer is very prestigious and made me feel the same way. Thank you, Jason Valentine and that business manager of the used car department who walked ...
My experience here was exceptional. I’m delighted to service my car here for many years with no complaint. I had body work done and I’m satisfied with my service . John’s the manager is number 1 when I think of great customer service !!! Will attend again.
I had some issues with my vehicle. Thanks to Mr. Tokarz & Courtney in service dept all my issues were resolved. Thank you all so much!!
The only Mercedes Benz dealership I go to! Always awesome service and never any hesitance to resolve any car issue I’ve ever had. This is my 2nd lease in a row with them and we’re extremely happy. Big thanks to Victor Cruz for being an amazing sales associate!
Victor Cruz was absolutely amazing as he was very authentic and knowledgeable. He made my buying experience painless, seamless and efficient. He has such style and grace. Victor was very courteous. Mr Cruz will be my car sales consultant for life. Thank you so much. I am a happy client.
My first purchase! 2021 GLB250 4Matic SUV. I had a wonderful experience working with Jennifer Magnan. She made the process stress free and enjoyable. Literally the best experience I have ever had purchasing a car. Cheers to Jennifer and the entire Mercedes-Benz of New Rochelle dealership.
On July 1,2021 I filled out MB finance form within an hour I was on the phone with finance officer Mr.Garcia very professional NO B.S. he “listened” to what I was looking for we spoke briefly about finances and possible payment within a few hours I was at the dealership speaking to salesman Mr.J.Rodriguez I told Mr.Rodriguez exactly what I wanted color exterior and interior AMG profile he match exactly what I wanted all financial transaction were accomplished smoothly with absolutely NO B.S. I took delivery of mine car several days later Mr.J.Rodriguez ...
I have to stay that Heath is one of the best sales and customer service representatives I have ever worked with! He is so patient and understanding! The experience was a 10 out of 10. Thank you so very much!!!! I will definitely be returning to Heath whenever I am in need of a car!
Heath is an amazing sales representative! He made my car buying experience wonderful and he genuinely cares! He is very patient and understanding and goes above and beyond for his clients! Thank you Heath!
I would highly recommend this dealership to anyone in the area. The service here is the best I have ever experienced at any dealership. ALEX NIKAJ was my salesperson and he was outstanding. He listens well, delivers exactly what your are looking for, very trustworthy and always makes me feel like I am getting the best deal. He always gets me a price better than my expectations! I will never go anywhere else for a vehicle!. You will not be disappointed here for sure!!!
Stopped by with no appointment, service (parts) assisted me right away with new battery for key and also took the time to show me how to replace battery on my own.
I stopped by without an appointment and I was welcomed and had a sales associate help me right away. His name was Christian DePalma. The BEST DECISION I ever made! I had previously looked at few other dealerships and I definitely noticed the difference in costumer service. Christian had me test drive about 5 different cars that I was looking at, I was not rushed or pressured at all. He took the time to explain the different features with me for each car. I ended up buying E class 300 in polar white/ black interior, night package and it was exactly what ...
Jennifer Magnan is the best sales associate I’ve ever delt with. She got my fiancé his dream car and provided amazing customer service to us. She is very sincere and caring. I recommend going to see her specifically for anything Mercedes! I will continue to come for business here as long as Jennifer is there. Thank you so much Jennifer for everything you’ve done for us!
I Just purchased my first Mercedes Bens through a sale rep by the name of Jennifer Magnan. She’s been amazing throughout this entire experience, I definitely recommend speaking to her. She definitely will give her all to make sure you drive off with a smile. Thank you Jennifer!
I purchased not only my 1st car but also my dream car from Mercedes Benz of New Rochelle! Beautiful showroom, and very welcoming staff. If you find yourself here ask for Christian DePalma! He is Phenomenal. Amazing customer service, down to earth, honest, an overall stand up guy! He’s the guy that will make it happen! Thank you again for your help.
Niceee..😁
I had an excellent buying experience with Victor Cruz at the Mercedes Benz of New Rochelle dealership. Victor walked me through the car details that was right for me. There was no pressure at all. He paid attention to what I wanted and needed for my lifestyle. He was professional at all times and excited for my new car experience with the 2021 GLA , AMG line. My family and I thank you very much. My everyday drive is a thrill and a pleasure.
I had been looking for a vehicle since December 2020 in the Maryland area and was not finding the vehicle that fit my style and budget. As I expanded my search, I found this cute little red GLA at the MB dealership in New Rochelle. I reached out to the dealership and Jennifer Magnan, my salesperson, responded to me the very next morning. In addition to calling me, she emailed all of the pertinent information about the vehicle that helped me to make a decision quickly. I flew to NY on a Friday, test drove the vehicle Saturday morning and drove ...
Heath is an excellent and exceptional dealer. He knows how to advertise, convince and help you to get what you want. He very patient. Thanks.
Heath is excellent at sales!! Heath was able to deliver me a stunning GLE 450. In addition, Heath provided a car buying experience that was headache free.
Heath Lachman is a rock star! He was a true professional and made everything super easy and hassle free. From the moment I walked into the dealership to the time I drove away with my new convertible, everyone I dealt with was honest, forthright and welcoming.
Jennifer Magnan is an honest and knowledgeable sales person. She also always goes the extra mile. She has been our sales person for about a decade. She knows the products, works hard to accommodate all sorts of issues, both pre and post Covid. She has arranged dealer courtesies for us when needed. She attends to detail, is responsive to inquiries and is a credit to the MB brand. We cannot recommend her more highly.
My dealer Heath Lachman was the best !!! Best experience I’ve ever had . He made the whole transaction so fast and easy !!! Thank you Heath!
Please ask for Victor.. I went to this place freaking out lol , I had a car accident and I wanted to get the same exact car again, and I needed to get it in a short time. I called here and Victor answered, I told him my situation, and he listened and stayed In touch with me during the whole time until my car was here.. through him I was able to get the same car that I wanted and in a time frame that I need it.. he can turn your dream into reality, he’s very good listener ...
Alex Nikaj is by far the best sales professional I have ever dealt with. He sold me my third Mercedes, which is by far my favorite car so far! I know from first-hand experience that Alex prioritizes his customers, supporting his persistence and dedication to his job. Alex is consistently available to advise me at any given moment, which creates an utmost devotion towards my experience while working with him. My third Mercedes was one of the most exciting ones because Alex knew exactly what my eye would be drawn to, which made it an absolute pleasure to work with ...
I visited Mercedes Benz of New Rochelle with the exact car I had in mind. Thanks to Victor C. I ended up purchasing the car of my dream. He took his time to show me the car ins and out. After contemplating about colors, we started looking into other GLC vehicles. I explained my budget and maximum purchase price and Victor honored that. After I purchased my car, we kept in touch. He answered all the outstanding questions I had about the vehicle and its features. I would highly recommend working with Victor.
Their services are great.
I Highly Recommend Mercedes Benz Of New Rochelle. They Provide Excellent Customer Service! They Are The Best Dealership I’ve Had The Pleasure Of Doing Business With! Thank You Victor Cruz For Your Excellent Customer Service. I Was Amazed At How Well The Establishment Operates, They Have Everything In Order. They Treated Me Like A Queen. They Met All Of My Request. I Will Definitely Recommend My Family And Friends To Mercedes Benz Of New Rochelle To Come See You In The Near Future! Thank You. Ms. Darlene Frade
Just drove away in my certified preowned car which we bought from Victor C. This was probably the best car buying experiences we’ve had. Victor is not only super friendly but professional and made the entire experience easy and convenient. We will absolutely be back to see him again and would highly recommend working with him!
Excellent and faat
Excellent Service! I stumbled upon this site in search of a new SUV. I wanted my next car to be a Mercedes- Benz. I saw a great CPO deal and I immediately contacted them. My Sales Agent Jen Magan, who was awesome and dedicated. My experience with her was worth the purchase. Hopefully, she will be available once I upgrade in the future.
very good customer service. One of the parts give a free battery to my keyboard while another Benz dealer said 25.00. Happy Holidays guys
Mercedes-Benz of New Rochelle provides professional, courteous, excellent service. I have been been coming here for several years and have been quite pleased with every visit. The Service Advisors such as Kevin Valentin are very competent. Today, my wife and I visited the Showroom. We met with Nathan Frost, Certified Sales Representative. He provided us with the information we required to make a wise decision. My wife and I recommend anyone who requires the service they deserve to visit Mercedes-Benz of New Rochelle.
Very professional, they know what they're doing here. Doug in parts is outstanding.
Very nice experience while there. Professionals
I've been going to Mercedes-Benz of New Rochelle for years and they never let me down. My advisor Jorge Baez is the best! You should take care of all of your Mercedes Benz needs at this dealership.
My services experience at Pepe, Mercedes-Benz of New Rochelle is predictably perfect. The outstanding scheduling, reminders of my service date, followed up with reminder, get this, of “my” service department provider, Maria, who follows my car service start to finish, text me to tell me my car will be ready at 4:30, not just today, but for the last two years. Way to go Maria!! My GLK loves you. The service kicker, is always the latest loaner. I requested a GLC, GOT IT. Hello. My car was ready, waiting, washed up, and serviced, perfectly. Thank MR. Pepe!! You should be proud, ...
I'm not someone who leaves reviews often; with a schedule as busy as mineI just simply don't have the time to–but I have to make an exception. I've worked with Jennifer and the team at MB and they are incredible. This is my second time buying a vehicle with them, and I will never buy another car elsewhere; they simply are the best. Just for context, the first car we purchased was for my wife which may have been straightforward, but the car purchased this week was most likely far from it. I own a company ...
Thanks to Alexander for his help and support!!!
Service is impeccable! Tamzin is amazing and super attentive! She goes beyond to make sure you're completely satisfied
Although this visit was not for me. Christian and all the staff at New Rochelle Mercedes are absolutely amazing. They make you feel at home and comfortable. Relaxed and great atmosphere. I strongly recommend them.
We recently leased and Mercedes coupe at this location 3 years ago we leased a c300 !! I want to rave about our sales men Jeremy he helped us the first time and this time as well!! He’s just amazing find us the right deal always very polite professional and knowledgeable!! I would recommend him to anyone looking for a great deal and excellent service!!! Jeremy is the best
For my first Mercedes-Benz, I kept a real open mind.. thinking that Mercedes was expensive and I had the thought of buying another Jeep. I was a referred to my Salesmen Peter from a close family friend. Although, I really should use “Advisor” because he always pointed me in the right direction. The dealership was a beautiful place, as Peter gave us a full tour of the facility. The managers were just as friendly and caring as Peter was. It was an overall great experience and I left with the car of my dreams. Thank you!
I purchased a 2021 GLA FROM FROM THIS DEALERSHIP. THE SALES PERSON HIS NAME BRIAN A ALAPATT WAS THE BEST SALESMAN I'VE EVER DEALT WITH THIS GUY ANSWERED ALL MY QUESTIONS VERY PERSONALLY. MADE ME FEEL COMFORTABLE. I Will highly recommend MR .BRIAN A ALAPATT.
Visited the parts department. Service was good and I was out of there quickly with what I needed.
Great staff....
Excellent
Super happy with my 2020 CLS450 4 Matic! Jennifer Magnan is a special person.. very helpful, kind and never tired of your questions. I definitely can say my best car buying experience at Mercedes Benz of New Rochelle!
Very professional so far
Great service and amenities
Attentive and very professional personnel.
My husband and I had the pleasure of working with Jennifer Magnan. She helped us find the perfect new Mercedes to add to our family. Before trying to sell us a car, Jennifer listened to us, understood our needs, and presented all the possible models to us. She was also extremely patient despite us not knowing exactly what we wanted. The most important Jennifer did not do was put pressure in making us take a decision, and she made everything possible for us to leave with a car in that exact day despite us coming later in the day. She ...
Tell u the truth parts that i buy from them very inexpensive..
We were welcomed and treated with upmost regard. A sales representative Mr. Heath Lachman was assigned to assist and he is competent and helpful. He made my first experience with Mercedes Benz dealership positive. exceptional customer service. Love my car !!!! my first Mercedes-Benz vehicle. Thank you all for your support and commitment.
Mercedes Benz of New Rochelle has excellent staff. We continue to go back to MB of New Rochelle because of Alex Nikaj. He knows the makes and models of MB. He also gains an understanding of your style, your car preferences and your budget. We have also had excellent experiences with the service department, Sergio and Mike. Truly a first class operation.
Updated: Awesome place!!! My husband and I just traded our SUV for a newer model. I must say, everyone that we dealt with were very pleasant, but out sales guy Heath Lachman was super helpful and amazing from start to finish. He got us a super great deal and we actually ended up with a monthly payment that is less than what we were paying for the vehicle we traded. Please stop by this dealership and ask for Heath!!!
my experience is one i will never forget i appreciate your patience and helping me with my purchase heath Lachman
I wasundecided about what kind of new car to purchase before I stumbled in Mercedes of New Rochelle and was greeted by Jennifer.....30 mins later due to her pleasant and warming personality I was sold on their service.....I felt no pressure and she made me completely comfortable which was a bonus to my car buying experience....I cant wait to pay it forward with a few referrals for her willingness and ability to be helpful.....Only minor hiccup was when I went to pick up my vehicle the receptionist had me waiting 40 mins due to a "miscommunication" ...
Professional, friendly, efficient-are the three words that I would use to describe Mercedes Benz of New Rochelle. Heath Lachman made my sales experience seamless, efficient and pleasant - that's not often associated with leasing a car, or car salesman. Sergio in finance was professional and easy to work with as well. I'd recommend dealership and Heath.
My sales person, I'll admit I've known previously through other business interactions could have made the experience less professional - he did the opposite. Completely responsive with questions, I mentioned looking at BMW's he didn't dissuade me, he wanted me to be happy with this big purchase. I had many questions with financing - he gave me every scenario straight forward. The vehicle I selected wasn't in stock, I needed it within 4 days. The closest would take a week at the minimum. He worked hard on tracking one down, it had a few different features ...
Very helpful great customer service
Always great service..
Nice and neat and fast 👌
It was Alex Nikaj pleasant personality and professionalism towards my daughter during her journey of vehicle selection and purchase, that influenced and expedited my decision to purchase my brand new GLB 250. His warmth and sincerity made me feel comfortable buying a new Mercedes. I am in love with my new car.
1st class
So I was referred to Peter C. from a friend, let me tell you..I was very impressed on the way he handled everything. He was very easy to talk to, very professional and knowledgeable with every question that I had. I valued his honesty and kindness. Mercedes Benz of New Rochelle matched his personality, with their smooth online shopping process and quick responses from Management. I will be recommending all my friends and family to Peter of Mercedes-Benz of New Rochelle and looking forward to my next purchase!
Mercedes-Benz of New Rochelle exceeded my expectations with everything going on due to the Pandemic. I was skeptical buying a car during these times but Pete Compitello and Mercedes-Benz of New Rochelle is making my experience so smooth, easy and safe with there online buying process! They go above and beyond. And if i could give them 10 stars I would!
