Customer Testimonials

We pride ourselves in the fulfillment of our customers. We strive to meet and exceed unparalleled levels of customer satisfaction and make your car buying and servicing experience easy and stress free. We really mean that. Don’t just take our word for it,  see what past customers have said about us and their experience with Mercedes-Benz of New Rochelle.


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Google Jun 17, 2024

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Google Jun 15, 2024

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Google Jun 15, 2024

Would not go any where else. The service and the timing was Great. Highly recommended.

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Google Jun 14, 2024

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Google Jun 14, 2024

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Google Jun 14, 2024

Excellent experience with this dealership. Our salesperson, Christian DePalma was a pure delight to work with. He is not only knowledgeable about his products, but very personable, engaging, and ensured that we had a smooth transaction from start to finish. Truly among the best car buying experiences we have ever had. Highly recommend. 🙂

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Google Jun 13, 2024

everyone was very professional excellent all the way around gold star treatment 💯

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Google Jun 13, 2024

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Google Jun 12, 2024

Love the service. Thanks Jorge Baez and the whole crew at Mercedess Benz of New Rochelle. !!!

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Google Jun 12, 2024

The service team at Mercedes Benz of New Rochelle are the best! Very knowledgeable, courteous, friendly, helpful and does a very good job!

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Google Jun 12, 2024

I loved the service. Everyone was so nice and acomodating. I especially loved the video taken of the assessment done to my car.

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Google Jun 12, 2024

My experience is Always the best.

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Google Jun 11, 2024

Thank you Victor Cruz and JJ GU for the best experience in purchasing a vehicle.

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Google Jun 11, 2024

(Translated by Google) Good service and fast. (Original) Buena atención y rápido.

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Google Jun 11, 2024

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Google Jun 10, 2024

Great and professional service. Nathan was well versed with the functionality and specs of the car.

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Google Jun 10, 2024

My check engine light came on yesterday while driving. The car drove fine but, my dashboard displayed that the ABS system was inoperable. I didn’t have an appointment but, I went to Mercedes early this morning. I thought since I didn’t have an appointment I would have a much longer wait. My service advisor Jorge Baez took care of me right away. I was out of there in less than 4hours. They replaced the sensor and wires. And had the car washed. The service was excellent!

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Google Jun 10, 2024

I was very satisfied with the advisors who attended to me... he was very polite and professional.

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Google Jun 10, 2024

I had a wonderful experience at Mercedes Benz Rochelle. I came in and they service my car right away and no long wait. I live in Connecticut and drive down to New York. Excellent Service!!!

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Google Jun 9, 2024

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Google Jun 8, 2024

Bought my dream car & i had an excellent salesman! Victor Cruz

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Google Jun 7, 2024

Awesome professional service, very friendly and no pressure. Was a pleasure to interact with all the team members through the process. Could not ask for more!

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Google Jun 7, 2024

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Google Jun 6, 2024

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Google Jun 6, 2024

MB of New Rochelle jumped at the chance to assist us after we incurred a tire blow out. They were able to replace all four tires and balance them as an unscheduled act of service. All those involved were extremely helpful in rescuing us from a real traveling fiasco in NYC. Epitome of customer service and care. Thank you.

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Google Jun 6, 2024

Service is awesome, received great help from Joey, John & outstanding help with excellent attention to detail from Katie!!!

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Google Jun 5, 2024

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Google Jun 2, 2024

Excellent customer service by sales representative Amy Bezada.

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Google Jun 2, 2024

Personable, attentive, & always willing to correct any errors or glitches.

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Google Jun 1, 2024

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Google Jun 1, 2024

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Google Jun 1, 2024

I was completely impressed by Jesse professionalism and customer service. He is a great guy to help service you. They found out what was wrong with my car in 1 day and was accurate . I totally recommend this Mercedes Benz dealership to everyone ☺️

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Google Jun 1, 2024

Always great service!

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Google Jun 1, 2024

The staff was very pleasant and welcoming.

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Google May 31, 2024

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Google May 31, 2024

Very good

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Google May 31, 2024

Victor Cruz offered great service during a recent visit. He was exceptional all round from the initial visit to the end. His kind assistance made things so easy. Thanks again

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Google May 30, 2024

MERCEDES BENZ of NEW ROCHELLE HAS EXCELLENT SERVICE FROM START TO FINISH!! My salesman is Christian, then you have Michael, the manager and the finisher was Sergio….. They are top notch‼️

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Google May 29, 2024

The service was amazing, and the employee Katie was a big help when it came to informing me with different service options.

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Google May 29, 2024

Victor Cruz was very Helpful with helping us choosing the right car. He’s definitely an asset to the Mercedes organization. Much love to Victor.

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Google May 29, 2024

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Google May 29, 2024

Mercedes Benz New Rochelle could use more. Customer reps like Katie . She was courteous , professional and understanding about the customers concerns. Katie made my visit a four star experience 😎

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Google May 28, 2024

Courtney is the best service advisor in the world.

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Google May 26, 2024

Had a great experience shopping at New Rochelle Mercedes Benz J.J was very helpful and knowledgeable and patient with the buy of my GLE 53 coupe thank you

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Google May 26, 2024

Great experience!!! Amazing services. The staff is amazing friendly and they help you to the max. NICOLAS and his other co worker the BEST!!!

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Google May 25, 2024

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Google May 25, 2024

To GOD be the Gloey the experience was great. My sales man Mr. Nick was absolutely fantastic very thorough with his presentation and professionalism. I would recommend Mercedes Benz of New Rochelle to everyone. The sales manager Mr. Sergio was very accommodating making sure I was pleased with the car and that his sales representative was able to give me the best service possible. It was only ELOHIM/GOD who made this happen because I was not looking at Mercedes, but when I was instructed to get something this is where I was lead by GOD, so to ELOHIM and ...

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Google May 25, 2024

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Google May 25, 2024

Nathan was the best sales rep. He took his time going over everything. I will give out his card to my friend

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Google May 25, 2024

Wonderful experience with knowledge salesman - thank you, Nate, cordial staff - Thank you, Jackie, and a standup service Dept, Thank you George and co.. Such a.nice experience, I went back and bought a second car at MB of New Rochelle.

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Google May 25, 2024

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Google May 25, 2024

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Google May 24, 2024

Mercedes-Benz of New Rochelle is a dealership with a staff, of varying titles, who are very professional and attentive. Pertinent information is provided and questions are answered in understandable terms.

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Google May 24, 2024

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Google May 23, 2024

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Google May 22, 2024

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Google May 20, 2024

Great service! they cleaned the car and changed the oil for me it was a bit longer than expected

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Google May 19, 2024

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Google May 19, 2024

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Google May 18, 2024

What a great experience with Mercedes-Benz of New Rochelle. My salesman JJ has my business forever. Very professional and probably the easiest transition i have ever had with a dealership. Thank you!!!!

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Google May 18, 2024

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Google May 17, 2024

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Google May 15, 2024

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Google May 15, 2024

Excellent service, highly recommended.

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Google May 15, 2024

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Google May 14, 2024

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Google May 13, 2024

I went in for 3 recalls. Excellent service & accommodations. Very professional & courteous bunch here.

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Google May 11, 2024

The place of my experience is that they are very friendly and welcoming consumers .

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Google May 11, 2024

Very good experience Thank's cw

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Google May 11, 2024

Best costumer service and maintenance department

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Google May 10, 2024

The beast

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Google May 10, 2024

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Google May 10, 2024

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Google May 10, 2024

Quick to handle problems in reasonable time!

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Google May 9, 2024

Nicolas Wrage best salesman! Easy to work with and knowledgeable. No pressure, no double talk.

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Google May 9, 2024

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Google May 9, 2024

Great service took care of me very happy

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Google May 9, 2024

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Google May 8, 2024

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Google May 7, 2024

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Google May 7, 2024

A professional and exceptional dealrship experience i received here, they did locate and delivered my car of my choice cross the country,from Oklahoma to NY,it took a lot of coordination & patience same time. JJ(sales), Mike & Nicolette (GSM & Finance) walked out from their comfort zone to made the deal happen, i highly recommend this dealership for your next benz purchase/finance/lease.

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Google May 6, 2024

Great experience! Informative and helpful!

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Google May 5, 2024

An amazing purchasing experience. Victor in sales was so knowledgeable and attentive. He went above and beyond to ensure I was completely satisfied with my purchase and walked me through every single step in the process. Sergio in finance was also great. I’d recommend this team again and again. Thanks guys!!

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Google May 4, 2024

TALK ABOUT THE BOMB DOT COM-THIS IS DEFINITELY THEEE PLACE!!! THIS IS TYPED IN UPPERCASE BECAUSE I'M IN TOTAL AWE!!! I WENT TO THE SERVICE DEPARTMENT AND WILL TELL YOU THE TRUTH, THE NAME SHOULD BE CHANGED TO: "SERVICE OF EXCELLENCE!" THE MANAGER, JOHN HUNT, IS THEEEE-BEST!!! HE ENSURED AND ASSURED THE IMPOSSIBLE! EVERYTHING HAPPENED RIGHT BEFORE MY EYES, AS HE STEPPED UP TO THE PLATE. IF I WAS TO TELL THE ENTIRE STORY, THIS WOULD BE A BOOK. HOWEVER, JOHN OPERATES WITH A PROTOCOL AND CALIBER OF TOP RATED PROFESSIONALISM. THIS IS WHAT I LOOK FOR!!!...

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Google May 4, 2024

I have been for over twenty years a client of Mercedes Benz. Usually, I used to take my Mercedes cars for service to Manhattan service center. Two years ago I switched to Mercedes Benz of New Rochelle. I was so impressed so I decided to stay permanently with New Rochelle. Starting from scheduling of the service and up to the receiving your car back everything works like a luxury Swiss watch. You will find here nice, hardworking people that will do everything within their power to make your experience enjoyable. Thank you Mercedes Benz service center of New Rochelle for ...

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Google May 2, 2024

Very nice people! They were super friendly and helpful

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Google May 1, 2024

Outstanding service since 2017!! That says it all

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Google May 1, 2024

Discovered a serious problem, fixed no charge warrantee.

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Google May 1, 2024

Courtney always gives me excellent service

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Google May 1, 2024

I purchased the Mercedes for its quality and service. My goal was to minimize aggravation in my life.To date I don't regret my choice. New Rochelle Mercedes has demonstrated consistent quality service. My service agent Courtney Yates makes all the arrangements and all I do is drop off the my car sign some paper work, drive home in the courtesy car then reverse the process. It's a real pleasure to be a part of a system like this. I am spoiled.

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Google May 1, 2024

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Google Apr 30, 2024

My kids found the car they thought was the best for me , a 2021 , a white Teo four E450 very líos milagro and like new .My two sons went to meet Meg there . We saw it . Took it for a test drive snd lived it . No hados by Jose what’s so ever . I was given a good price for my Honda snd for the Benz and made the deal and simply shook hands . The dealer prepared the car and yesterday 4/29/24 I went to close the deal Thanks

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Google Apr 30, 2024

Great service. Always.

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Google Apr 30, 2024

Fantastic service from introductory call to picking up our new Mercedes. Will def buy another car from them.

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Google Apr 29, 2024

Albert was very polite, also aware to resolve and fix the battery of my GLC.

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Google Apr 29, 2024

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Google Apr 28, 2024

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Google Apr 27, 2024

George did an exceptional job. Although he was quite busy he assisted with car service.

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Google Apr 27, 2024

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DealerRater Jan 2, 2024

Best Car Dealership Experience For The 2bd Time In 3 Years”Thank You “ Victor Cruz Twice”

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