We pride ourselves in the fulfillment of our customers. We strive to meet and exceed unparalleled levels of customer satisfaction and make your car buying and servicing experience easy and stress free. We really mean that. Don’t just take our word for it, see what past customers have said about us and their experience with Mercedes-Benz of New Rochelle.
I am very satisfied with the level of service that I received at Mercedes-Benz of New Rochelle. Jennifer was patient, knowledgeable and professional throughout the process. I initially met Jennifer four years ago when a friend of mine was car shopping. My friend did not end up purchasing a Mercedes at the time, but Jennifer left quite an impression on me with her witty charm and in-depth knowledge about the safety features of Mercedes-Benz vehicles. Such that, I told her that if I was ever in the market for a Mercedes I would come back to her, she casually gave ...
Had a great experience with Alex. Very professional and customer focused.
Great staff, AK my service advisor is the best. Clean environment, and of course, the coffee makes the visit to MB New Rochelle more enjoyable. Great team!
Very Nice. The service was excellent! I was assisted by Amy Bazada and she was the best! I felt very comfortable with my purchase and she walked me every step of the way to make sure I was Happy!
Easy and hassle free
Great customer service!
Everything was great but no donuts lol.
This is my second vehicle leased at this location. I am very pleased with their customer service and true commitment to excellence. I really want to acknowledge, my salesperson, Nathan Frost. Nathan is always very helpful and knows the Mercedes brand very well. I would highly recommend that customers ask for him by name.
Nathan Frost is an excellent sales representative. He is smart, knowledgable, and easy to talk to. He was patient and approachable. All other staff helped a lot with financing. Overall, I had fun buying my auto.
Heath Lachman is the “Man for the job!” - He was patient, detailed oriented and very knowledgeable in hos field.I walked in with a preowned vehicle only for a trade in value estimate and ended up with a 2023 brand new / 0 mile C-class. Heath made sure i was all set up , he even hooked up my mobile device to the vehicle so once I drove out the dealership- i was good to go. He has also productivity followed up with me in the days after to see that “all was good” He has provided outstanding service to me and i ...
Excellent service up and beyond
they are very attentive and professional
(Translated by Google) Great (Original) Excelente
I am please to able to comment and commend “Nathan” who helped me with my lead/buy out. He was at all times polite, helpful, caring. Mercedez Benz should be so happy having him on his team the work he does is very much appreciated..
This dealership was fantastic! The entire process of choosing a car to financing was very seamless & stress free. Victor C (sales) was very knowledgeable, helpful, and easy to work with! He made every effort to get me what I wanted. Sergio (finance) was personable and made it a breeze to finalize the paperwork. Thank you both for getting me into my GLC! Best dealership, worth the trip from CT.
Everyone was nice took a little longer than I thought
Amazing experience all ways. Jorge from the service very polite and professional. The new guy that opens the doors and bring your car out amazing smile and polite. Gerson de Oliveira
Mercedes Benz at New Rochelle is the best dealer I’ve been. Victor and the entire personal treated me kindly and respectfully. They guided me in making the best choice and package. I’m fully covered. I’m very happy!
When we met with Benz salesperson Jessica Delarosa, we informed her that we were "not interested in purchasing a car today." We saw the odds of reaching a happily satisfactory deal with car sales people who practice their sales art many times weekly against us who may purchase a vehicle once every 3 to 12 years as dubious and difficult. So when we arrived at New Rochelle Benz we were not prepared with our usual medieval suits of armor, swords and shields to deal with these swifty, shifty and crafty sales agents. We were "just looking." However, when ...
Great fast service, just wished they gave me a better loaner vehicle because my S-class was purchased at this location. Thank you Mercedes
I had a great experience at Mercedes Benz New Rochelle. I received great customer service from the greeter & my service advisor Jorge. My vehicle oil change was also done in a timely manner.
Great service and very attentive personnel.
Very nice environment with well trained workers and above all customers are treated like very very important person.keep it up guys👍👍
Service department is very professional and courteous!
Mariah is one of the best, most customer focused service rep that I have had in some time. From my last visit to this one today she has been caring courteous efficient and informative on the status of my vehicle. Much appreciated!
Courtney Yates is very professional and delivers customer service with a smile.
The experience with service department cordial and polite. My car issue was addressed with the utmost importance.
From the moment that I got to the premises until the whole process was finished, the whole personal made me feel like to.e.
I received first class personalized attention marked with clear and detailed information about what’s involved with the B type of service which was due with my truck. The atmosphere was relaxing. The service agent was very understanding and eager to help me get the support I needed to cope with the unexpected cost of service.
Great service and attention to detail.
I had an awesome experience no complaints at all. Service tech AK was a great help and tended to needs with professionalism and knowledge.
Excellent service Amy.
Great experience ,pleasant staff Jorge my service advisor very thorough and helpful with questions and concerns about vehicle
I would like to send a 5 star review about Elka she went beyond to help me with my 2021 GLB250 this car was giving me issues the car was turn off on its self I Kept calling to try to bring in the car to be looked at and every time I called service they told me that they didn’t have a spot for me to come when I had ask to talk to someone hire they transferred me to Elka I explain to her the situation I was having with this car she got me in for service with ...
Great magnificent understanding compasanate tak care of me iven when I come on the wrong date for my opponent I am so great full of your service
My visit was made so pleasant starting with Courtney Yates!!!
Friendly and very helpful knowledgeable staff. My Sales Agent Jenifer Magnan the Finance Manager Martin Garcia both deserve an excellent grade and 5 Stars for their service and assistance.
Nice guys. All off them Overpriced
Worked with Jessica De La Rosa when looking for our new car and she was extremely helpful and informative.
I must say , my experience at Mercedes Benz Of New Rochelle was awesome !! The Personality of the representative Edwin Garcia was remarkable.He was attentive ,informative and very patient. After utilizing Mercedes Benz of White Plains service for so long and then having to switch due to several unpleasant interactions.(due to new staff I presume)I’m extremely thankful that I found a new home for my vehicle service needs.
After coming highly recommended from a family member who was fortunate enough to work with Nathan in the past, I learned of just how exceptional his service really is! He made my entire car buying process seamless from start to finish! I’ll be honest, I was inches away from settling for an Audi, (another recommendation) but after sitting with Nathan, he really left me no choice! He made me feel like family from start to finish! I’ll be sure to post a car update after some time of having/driving it. I’m hoping the performance is just ...
I had the pleasure of dealing with the most amazing sales rep Jessica DeLarosa. Great service helped me every step of the way to a great deal at new Rochelle Mercedes. Very happy and Will definitely be returning to this dealers. Thanks guys!
Jessica DeLaRosa Is literally the best salesperson I’ve ever met. She made our car purchase very easy, she is very lively and I can tell she loves her job. If you get to visit this dealership, I would recommend you ask for Jessica because I know you will be in great hands.
Jessica de la Rosa was the best ! Very helpful and informative. Ask for her if you need a new car
Ask for Jessica De La Rosa for the absolute best customer service! She goes above and beyond for her clients and if you’re in the market for a Benz she’ll get you right.
Victor Cruz is the best seller that I have met. Thank you GOD for putting good people in my path victo keep your good work my boy 🇩🇴🌎🇩🇴🌎🇩🇴🌎🇩🇴🌎🇩🇴
I was blessed with absolutely the best sales consulting in PePe with Jessica. Her knowledge, expertise, professionalism, and attention to details goes above and beyond what one would expect. she helped me by giving solid advice and direction，with what she is talking about and can back it up. My work hours finish late so I try to get there before they close, when I pick up car Jessica helps me try it and give me lesson almost overtime 2 hours because I’m new driver, without any attitude I admire it so much! I can contact her anytime with questions, ...
I bought a car at Mercedes in October. Jessica was my sales rep. She was very helpful, she took the time to answer all my questions. She sat and went through the features of the car with me. I was impressed with her service.
Jessica DLR was awesome! She was knowledgeable with all vehicles. She had all info on the gt53 and the S series which we inquired about. Her vibe was amazing and very professional. She was also easy to talk to. I recommend you look for Jessica D! She will take care of you!
Alex Nikaj is great. We’ve worked with him for over 6 years and he continues to focus on what’s important to us.
Hi., I am from algerai I don't have car my dream free car Mercedes-Benz
Had the most wonderful experience with Jessica! I can be really annoying when it comes to shopping around and making a decision! She helped me realized what my real needs were which totally calmed my stress and anxiety levels! She was very caring and not at all pushy. I will forever be grateful and would advise any and everyone to have her assist them in the buying process! She’s now just like a family member that I can count on to help me with anything pertaining to my car! Luv you Jess! You’re the best!🙌🥰🤩😘😊
My dream came true with the relentless effort of Jessica DeLaRosa and her customer care skills are second to none. She is so professional and very attentive to details. She knows exactly what you want and she doesn’t give up on helping you out. Her customer acknowledgment skills are overwhelming. I would recommend anyone who dream of having a Mercedes Benz to go to New Rochelle Mercedes Benz and ask for Jessica DeLaRosa you will surely get want you are looking for. I would say that I have never being welcomed and treated so wonderfully like Jessica DeLaRosa of ...
My experience at Mercedes of New Rochelle was amazing! I had the opportunity to work with Christian Depalma who is a sales consultant. Christian was very thorough and extremely understanding of the type of car I was interested in and price range. He allowed me to test drive the car which I immediately fell in love with. Especially being a new Mom, I was looking for an SUV that was filled with nothing but comfort. Christian did an amazing job explaining information, rules and procedures. I felt very at ease knowing he was there for my best interest. I also ...
Sat down with Jessica DeLa Rosa this morning and she went up and beyond to help me with anything I needed help with.
Update: Elka from the dealership reached out to me. She apologized and scheduled an appointment for me, as well as a loaner. Now the issue is fixed and I am satisfied. I received a call from MB headquarter, telling me about an airbag recall. He said it’s serious and can cause injury or death. So he helped me to connect with this dealership at New Rochelle. The lady who picked up the call was not polite at all. She told me the earliest appointment will be 45 days later and I won’t be able to get a loaner. I ...
Jessica De La Rosa is amazing! She helped me find the perfect car. I really appreciated her patience and kindness. I can't recommend her enough, she really made my experience at Mercedes-Benz the best.
Second visit went better then I would expect. Well run service. Or I was lucky so far.
I went to two different Mercedes Benz dealerships before coming to this one. The dealerships were both five stars so I took a chance coming to this one as it had bad reviews. I had terrible experiences at the first two so I wasn’t expecting much from this one either. Heath contacted me the first day of me looking for my new car. He kept in touch every step along the way. Coming to the dealership was an amazing experience because of him. I took the trip from New Jersey to come to this location and it was so ...
(Translated by Google) Thanks to Victor Cruz from mercedes benz of new rochelle for the incredible help he offered me yesterday to get my new Benz very quickly and most importantly great ease, he gives you the information in a very detailed way makes you feel at home house I recommend that you visit mercedes benz of new rochelle and most importantly ask for victor and you will see that he comes out assembled the same day. (Original) Gracias a Victor cruz de mercedes benz of new rochelle por la increible ayuda que me ofrecio ayer para asi obtener mi ...
Great customer service. Victor C. Was great. I’m very happy with my new car 🤣🤣
Victor cuz is one of the best rep very excellent costumer service, great communication on point on everything he did and excellent job in assisting us in every step..I will high recommend him to anyone who looking a sells rep
Jessica DeLaRosa went above and beyond to help me as quickly as possible. She did everything in her power to make sure I received all the documents I needed in the absence of Jennifer, my usual sales consultant! I highly recommend Jessica, she exceeded my expectations!
I’m exited to get my dream car from Mercedes Benz of New Rochelle and I really appreciate Jessica, she was nice to me and helpful.even after getting my car she still calls me to unsure everything is going well.she very professional 👌👌👌 I recommend this Mercedes Benz of New Rochelle to everyone this is the best place to buy the cars 🤝🤝🤝.
After reading the negative reviews, my husband and I were on edge coming to this dealer to get our new car. Despite it all I give this dealer 5 stars not just for the excellent customer service but for having Victor as our salesperson. Victor made us feel very comfortable purchasing our car. He explained everything in detailed, walked us through it all to make sure we found the RIGHT car. I definitely would recommend Victor to anyone interested in purchasing a car. Thank you Victor once again. We love our new ride.