Happy with the sdviser Jorge Baez and the service and delivering the car clean the waiting area was confortable and wait was normal i will use next time when needed
While crossing the George Washington Bridge heading North I hit a pothole with my brand new E300 Convertible and blew my right front tire....on the Bridge! I located the New Rochelle dealership and limped 7.5 miles. When I arrived I was met by the most amazing service team. They confirmed a tire in stock, drove my car into service and had me back in the road within an hour. I’ve owned Mercedes Benz for 25 years and this dealership was the best service provider ever! I plan to write a lengthy letter to Mercedes Benz USA upon my return to Richmond, Va.
The car was brought in for a recall notice, I received. As always, the whole process was handled in a courteous and professional manner. My wife dropped off the car and picked up the loaner, in a matter of minutes. I was notified when the work was completed. The drop off and pickup went smoothly. The whole experience was what you would expect from a quality dealership.
Great service did not get a loaner so they deliver the car to my job the exact time they said they would
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