Customer Testimonials

Incredible service they make you feel like family

Excellent service hats off to Jorge.

Victor is the best always makes us feel right at home and very knowledgeable regarding your vehicle needs don’t hesitate to ask for him when you stop by Mercedes Benz of New Rochelle

Unlike Mercedes of Greenwich 👎👎👎👎👎 Mercedes of New Rochelle provides great service to the customers as well as respect to the product.

Service Manager John Hunt went above and beyond my expectations!! This place is like a well oiled machine !!! Will definitely be back

Great experience. The service writer (Jorge Baez) was amazing. He communicated with me every step of the way. I could not ask for better service. Thank you

I can only say is exelenten

We had a very nice experience at this dealership. Everyone there was extremely professional, friendly, and helpful, especially Michael Tenenbaum, our sales associate. We traveled 5 hours to see, and ultimately purchase, a particular vehicle and it was very well worth it. Thanks to all. James H.

I had an amazing experience with Mercedes of New Rochelle Service Rep Jill! Jill was amazing as I was extremely frustrated due to me having multiple recalls on my vehicle and I had to get it towed to Mercedes Benz. My car arrived overnight at the dealership on a Tuesday by Wednesday morning Jill provided me with a call and text message with her contact information as well as advising she would be trying to fit me in her busy schedule with other service appointments in efforts of completing before the July 4th holiday as this was my biggest frustration ... Read More

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Google - Jul 4, 2025

I had an amazing experience with Mercedes of New Rochelle Service Rep Jill! Jill was amazing as I was extremely frustrated due to me having multiple recalls on my vehicle and I had to get it towed to Mercedes Benz. My car arrived overnight at the dealership on a Tuesday by Wednesday morning Jill provided me with a call and text message with her contact information as well as advising she would be trying to fit me in her busy schedule with other service appointments in efforts of completing before the July 4th holiday as this was my biggest frustration and Mercedes not having a courtesy car. Jill was able to listen to my frustrations without getting short but instead attempting every which way to ensure me she would do her very best including working late! Jill was communicative every step of the way providing me with updates returning m anxious unnecessary million phone calls etc! By Thursday before the close of business day Jill provided me with a call that the car was ready in addition to providing me with a video. Jill provided full details as to what was wrong and advised the car had gone out for a test drive. I picked up the car and I was so happy I was able to have worked with someone like Jill who was equipped with great customer service skills, Jill should definitely get acknowledgment from Mercedes New Rochelle because she’s AMAZING!!!!!! Thank you Jill way to gooooooooooooo!!!!

A+ very good service.

Excellent service as usual from all staff. Jorge Baez was helpful as usual and interacted with his associates in a very professional manner. Thanks again for your unbeatable service, RUDI

The service was excellent and Angelica was even helpful in getting me a loaner vehicle while I waited.

The manager staff and service technicians at Mercedes new rochelle definitely take care of their clients' needs. They work diligently in getting the issue resolved thank you

The dealership is friendly, courteous and professional. We worked with Gibely Reyes and Lenin Aristy, Sergio Derpinski from sales and finance, these guys are amazing and made sure we get a pleasant and seamless experience throughout the whole process of car purchase. Overall they are a great dealership and would recommend them to potential Mercedes car aspirants.

I want to take this time to thank Mercedes Benz of New Rochelle for the exceptional sales associate and finance manger in helping me close my trade-in/new vehicle purchase. Sales Associate Victor Cruz was all of the above from beginning to end. Victor was very responsive, attentive, informative but lost of all eager to help me solve my car issue and give me peace of mind with a new 2025 option. As for closing the deal, Finance Manager Sergio was able to make the transition feel effortless. It was a pleasure working with the team again and look forward to ... Read More

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Google - Jul 1, 2025

I want to take this time to thank Mercedes Benz of New Rochelle for the exceptional sales associate and finance manger in helping me close my trade-in/new vehicle purchase. Sales Associate Victor Cruz was all of the above from beginning to end. Victor was very responsive, attentive, informative but lost of all eager to help me solve my car issue and give me peace of mind with a new 2025 option. As for closing the deal, Finance Manager Sergio was able to make the transition feel effortless. It was a pleasure working with the team again and look forward to future business with Mercedes Benz of New Rochelle.

Her service and professionalism was of the highest standard and that the reason I keep coming back there for service .

A great experience from start to finish. Working with Victor was a pleasure, he was informative, patient and positive though multiple visits. No car salesman cliches here. Certainly would visit MB of New Rochelle again and would highly recommended Victor (and in fact already have!) to others.

Fast and efficient

Everyone was polite and very professional especially the guy who took care of me. Thank you for a job well done without hesitation.

The service was excellent due to attention to detail .all my questions and options were discussed. Thank you

Very courteous

(Translated by Google) Excellent service (Original) Excelente servicio

Great customer service. The only thing was that I couldn’t get the rims that I wanted for the car….

Great people good service! Victor Cruz is amazing honest and very knowledgeable, highly recommend this dealership for your Mercedes Benz experience.

This is my 3rd car at this dealership. I returned because the quality and service is outstanding. My sales person - Victor Cruz was exceptional.

The sales staff was so patient and kind. I’m not experienced with the brand and car buying process but the team made sure to cover all of my questions, no matter how silly. Nicolette really made sure she sat with me to cover my trade in value and find the right car for me. I can’t recommend this dealer enough!

I usually don’t leave reviews, but I feel compelled to share my experience. I came to Mercedes-Benz New Rochelle expecting professionalism and respect—especially considering the brand’s reputation. Unfortunately, I was met with quite the opposite. The General sales manager Nicolette Natale was dismissive, condescending, and completely unwilling to address my concerns. She made me feel targeted and discriminated Instead of listening to the issue regarding my application being flagged incorrectly, she never showed face until my request to speak with her and stated clearly she was “too busy” which I have in recording. Most of the conversations ... Read More

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DealerRater - Jun 19, 2025

I usually don’t leave reviews, but I feel compelled to share my experience. I came to Mercedes-Benz New Rochelle expecting professionalism and respect—especially considering the brand’s reputation. Unfortunately, I was met with quite the opposite. The General sales manager Nicolette Natale was dismissive, condescending, and completely unwilling to address my concerns. She made me feel targeted and discriminated Instead of listening to the issue regarding my application being flagged incorrectly, she never showed face until my request to speak with her and stated clearly she was “too busy” which I have in recording. Most of the conversations were done via text messages with the seller (Mr. Lenin)— including the handling of sensitive information. There was zero accountability, zero answers, and even less empathy for my case after getting approved “then revoked” according to Ms. Natale. In fact, I requested proof in writing of being falsely accused of fraudulent identity and Ms. Natale stated that she can’t give me any proof. I then asked for an email summary regarding this event and she stated she will send something over and never did! I have serious concerns about the integrity of how my application was handled. Based on the lack of transparency and the inconsistencies I’ve encountered, I strongly believe there may have been questionable or inappropriate actions taken behind closed doors that led to the revocation of my application. The process did not appear fair or objective, especially after I insisted of bringing all my documents in person which they never suggested I do— instead all pictures via text. What made this situation worse was Ms. Natale’s arrogant attitude. Rather than offering help, she seemed more interested in ending the conversation quickly. I left feeling unheard, dismissed, discriminated, frustrated, and frankly, insulted. For a luxury dealership, this level of customer service is unacceptable—especially from someone in a leadership role. I will never return here and would not recommend this dealership to anyone. If you value your time and dignity, take your business elsewhere.

Read at DealerRater

I recently purchased a vehicle from Mercedes Benz of New Rochelle, and I can’t say enough good things about the entire experience. From start to finish, everything was smooth, stress-free, and truly enjoyable. A huge shoutout to my salesman, Victor Cruz, who was absolutely phenomenal. He was knowledgeable, patient, and provided an exceptional customer service experience, all wrapped up in a bow (literally)! He made sure all my questions were answered and went above and beyond to ensure I felt confident in my decision. The dealership itself was clean, well-organized, and welcoming. The team worked together efficiently to get ... Read More

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Google - Jun 19, 2025

I recently purchased a vehicle from Mercedes Benz of New Rochelle, and I can’t say enough good things about the entire experience. From start to finish, everything was smooth, stress-free, and truly enjoyable. A huge shoutout to my salesman, Victor Cruz, who was absolutely phenomenal. He was knowledgeable, patient, and provided an exceptional customer service experience, all wrapped up in a bow (literally)! He made sure all my questions were answered and went above and beyond to ensure I felt confident in my decision. The dealership itself was clean, well-organized, and welcoming. The team worked together efficiently to get everything finalized quickly, including the financing and paperwork. I was in and out without any unnecessary delays, which I really appreciated. If you’re in the market for a new or pre owned Mercedes and want a top-notch experience, I highly recommend this dealership and Victor. They made what can often be a stressful process feel simple and even exciting. Thank you for the excellent service!

From start to finish, my experience at Mercedes-Benz of New Rochelle was exceptional. The staff was professional, attentive, and truly went above and beyond to ensure everything ran smoothly. I felt welcomed and valued throughout the entire process. The team’s transparency, efficiency, and dedication to top-tier customer service made this a standout experience. Highly recommend to anyone in the market for a luxury vehicle!

Visiting the dealership for the first time this week. Very pleased to have been partnered with Jill. As a seasoned professional, her knowledge and professionalism were instructive and reassuring. Looking forward to continuing my relationship with Jill and Mercedes Benz of New Rochelle.

Great service , jill been excellent .

Great service Katie Mateo was knowledgeable, trustworthy and friendly.

I’ve been a loyal customer from this branch with several vehicles leased and now purchased at this location over the past 11 years and I received nothing but A1 customer service, sales, signing and maintenance services. Everyone is so welcoming, warm and accommodating every time I come in. Jorge is my go to car service agent for 10 years. He’s always kind, knowledgeable, accommodating and swift as I work overnights and make my service appointments early morning after I get off. He always checks me in and gets me out quickly understanding my need to get home to get rest ... Read More

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Google - Jun 17, 2025

I’ve been a loyal customer from this branch with several vehicles leased and now purchased at this location over the past 11 years and I received nothing but A1 customer service, sales, signing and maintenance services. Everyone is so welcoming, warm and accommodating every time I come in. Jorge is my go to car service agent for 10 years. He’s always kind, knowledgeable, accommodating and swift as I work overnights and make my service appointments early morning after I get off. He always checks me in and gets me out quickly understanding my need to get home to get rest and has a driver waiting to drop me home via shuttle or car service if I’m not able to reserve a loaner. Thee best! My forever Mercedes Benz dealership home no matter the distance 🙂

The best or nothing 😁 Very professional Very kind good staff

Was great

Great service from Edwin !he made the process go smoothly. Mercedes needs more people like him. Also thank you to the service team for the courtesy car wash and clean.

The service was great and I was very pleased with how they serviced my car. The communication could have been better. I dropped my car off on Tuesday and received no communications until Thursday to say it would be ready the following day.

First class all around

My experience at Mercedes Benz of New Rochelle for the past 8 years has always been amazing. First and foremost, you are treated with respect and dignity. I always feel like a queen walking in. I'm impressed with their urgent accommodation without an appointment. Also, their reliable service you can count on -- truthful and accurate recommendations. Most importantly, I leave feeling safe and secure knowing that my motor vehicle is in tip top shape and road worthy after being serviced. Thank you Jorge Baez for being an awesome service representative. It's always a pleasure dealing with you!

Jorge Báez was knowledgeable and straightforward with all my concerns. Thank you Mr.Baez Attentive Ercilia Anderson

Jorge was very professional.

I want to thank Jill my service rep for her guidance and expertise. My 2014 E350 required some major maintenance and Jill was extremely helpful every step of the way in explaining the process. I knew I was in good hands and felt very confident with the work and service crew. Thank you Jill and thank you Mercedes of New Rochelle for a job well done. 5 Stars indeed.

Top of the line service

Jorge was awesome got me in and out in no time!

Outstanding. Very professional and courteous. None of the nonsense that goes on at many dealerships; everything was very straightforward; they mean what they say and there is absolutely no pressure tactics. Victor (my sales associate) in particular was truly amaxing…really a person of integrity and character. I really can’t imagine buying from anyone else; I drove an extra 1h across the bridge to work w Victor!!! Recommend w/o any reservation

I want to highlight the excellent service I received from Mercedes when they repaired my tire few days ago. The team was professional, efficient, and courteous. Jill Smith, in particular, was especially efficient, charming, and attentive. She took the time to explain the repairs and made sure my vehicle was taken care of rapidly. I am very satisfied and would not hesitate to return for future service. Thank you again for your dedication and professionalism!

Mike Tenenbaum is fantastic to work with. He genuinely connects with clients and takes the time to understand their needs. He has a great sense of humor and makes the entire experience enjoyable. Mike was incredibly patient, showing us all the models and features we were interested in. He worked hard to get us the best deal possible. His knowledge of the business is impressive, and we couldn’t be happier with our experience purchasing a new vehicle at Mercedes-Benz of New Rochelle with Mike’s help.

JILL my advisor was wonderful, she explained everything that needed to be done, and the car drives beautifully!

Mike tenenbaum is one of the best most personable reps we’ve came across, and we compared many similar Mercedes dealers as well. Mike’s diverse life experience and him as an owner of several Mercedes really helps him connect you with the right car for your needs. From K and Y.

Efficient, turned my vehicle around in just a few hours. Thanks!

Thank you for your service ramon!

Promises made promises kept. Thx guys.

Just bought a new car. Service is awesome. I’m satisfied with sales Victor, efficient and helpful

My overall experience and service was great. Special thank you to Jill Smith, my service advisor. She was kind and patient with me from start to end. She introduced the payment plan, and took the time to explain it thoroughly. I was provided with shuttle pick-up, which made it so much easier for me. Communication was easy via text. Thanks much Jill. Great job !!! Hope to work with you again.

Quick and easy

I visited this dealership on numerous occasions and I can confirm they are very knowledgeable and professional! I have nothing but good things to say!

Good service and great communication! I’m a regular customer and I hope it’s this good forever.

Great experience with Mercedes-Benz of New Rochelle. Huge thanks to Victor Cruz for his patience, attention to detail, and quick responses. Super professional and easy to work with — made the whole process smooth, even with all the diplomatic paperwork and regulations. Preporuka!

Best MB dealership in the country.

Thank you to my sales representative Micheal Tenenbaum for your expertise and professionalism, it was a pleasure doing business with you. I had an amazing experience purchasing my vehicle at Mercedes Benz of New Rochelle, from the courteous young lady at the front desk to the gentleman in finance, I appreciate you all thank you for such wonderful experience.

Great experience working with Nathan for my new MB lease. It was easy working with him and the pickup process was perfect. Will definitely work with them again.