Why Service Your Mercedes-Benz at Mercedes-Benz of New Rochelle?

Mercedes-Benz Service Designed Around Your Schedule

Owning a Mercedes-Benz should be enjoyable—not complicated.

When your vehicle needs routine maintenance, warranty work, repairs or simply a checkup before a long trip, where you have the work performed matters. At Mercedes-Benz of New Rochelle, our service team combines Mercedes-Benz-trained technicians, Genuine Mercedes-Benz Parts, advanced diagnostic equipment and a range of convenient service options designed to make maintaining your vehicle easier.

From Mobile Service that can come to your home or workplace to Mercedes-Benz loaner vehicles, vehicle pickup and delivery, and local transportation, our goal is simple:

Keep your Mercedes-Benz properly maintained while making the service experience as convenient as possible.

Mercedes-Benz of New Rochelle is conveniently located at 77 E. Main Street in downtown New Rochelle, just off I-95, and serves Mercedes-Benz owners throughout New Rochelle, Larchmont, Mamaroneck, Eastchester, Bronxville, Mount Vernon, Yonkers, the Bronx and surrounding communities.

Mercedes-Benz-Trained Technicians

Your Mercedes-Benz was engineered with highly sophisticated mechanical, electrical and computer systems.

Our technicians are trained specifically to work with Mercedes-Benz vehicles and have access to the diagnostic equipment and service information necessary to properly diagnose and maintain your vehicle.

Whether you drive a C-Class, E-Class, S-Class, GLC, GLE, GLS, G-Class, Mercedes-AMG® or an electric Mercedes-Benz, our team understands the systems and technology that make your vehicle a Mercedes-Benz.

Mercedes-Benz itself emphasizes the importance of expertly trained technicians who understand the specific requirements of Mercedes-Benz vehicles.

Genuine Mercedes-Benz Parts

When it comes to maintaining a Mercedes-Benz, the parts used during service matter.

At Mercedes-Benz of New Rochelle, we use Genuine Mercedes-Benz Parts when applicable.

Genuine Mercedes-Benz Parts are engineered specifically for Mercedes-Benz vehicles and designed to meet the manufacturer’s specifications for fit, performance and durability. Mercedes-Benz USA notes that Genuine Mercedes-Benz Parts are engineered specifically for the vehicle and designed to provide the fit, longevity, safety and performance expected from the brand.

That means when a replacement part is needed, you can have confidence that your Mercedes-Benz is being serviced with components designed for your vehicle.

Mercedes-Benz Mobile Service: We Can Come to You

One of the most convenient options available at Mercedes-Benz of New Rochelle is Mobile Service.

For eligible maintenance and recall services, our factory-trained technicians can come to your home, workplace or another appropriate location in our specially equipped Mercedes-Benz Sprinter service vehicle.

Depending on your vehicle and the service required, Mobile Service can accommodate services such as:

• Service A, where eligible
• Select Service B services
• Oil and filter changes
• Battery testing and replacement
• Cabin and engine air filter replacement
• Wiper blade replacement
• Certain software updates
• Eligible recall campaigns
• Multi-point inspections
• Other minor maintenance services

The exact services available through Mobile Service depend on the vehicle and the work required.

A Convenient Option for Busy Westchester Drivers

If you work from home, have a busy family schedule or simply don’t want to spend time driving to the dealership for eligible routine maintenance, Mobile Service can be a valuable alternative.

Instead of rearranging your day around a service appointment, a Mercedes-Benz technician may be able to come to you.

Mobile Service is currently offered throughout much of Southern Westchester County and nearby communities, including New Rochelle, Larchmont, Mamaroneck, Bronxville, Eastchester, Mount Vernon, Pelham and the Bronx.

Convenient Pickup and Delivery

Sometimes your Mercedes-Benz needs to come to the dealership.

When that happens, Mercedes-Benz of New Rochelle offers pickup and delivery options designed to make the process easier.

For eligible customers, our team can pick up your Mercedes-Benz from your home or workplace, bring it to our service facility and return it to you when the work is complete.

The dealership currently advertises complimentary pickup and delivery for Westchester County residents, with availability subject to program requirements.

This can be particularly helpful when your vehicle needs a service that cannot be performed through Mobile Service.

Mercedes-Benz Loaner Vehicles

Some Mercedes-Benz repairs and maintenance services take longer than others.

When your vehicle needs to remain at the dealership, Mercedes-Benz of New Rochelle offers courtesy loaner vehicles, subject to availability and applicable requirements.

The dealership specifically lists courtesy loaner vehicles among its customer amenities and says they are available when a vehicle requires an extended stay in the service department.

For customers who depend on their vehicle every day, having access to a Mercedes-Benz loaner can make a significant difference.

Instead of putting your schedule on hold while your vehicle is being serviced, you can continue with your day in a Mercedes-Benz.

Current Model-Year Mercedes-Benz Loaner Vehicles

Our loaner fleet is designed to provide a comfortable and familiar experience while your Mercedes-Benz is being serviced.

Depending on availability, loaner vehicles may include current or recent model-year Mercedes-Benz vehicles, allowing you to remain behind the wheel of a Mercedes-Benz while your own vehicle is being serviced.

Loaner availability can vary based on demand, service requirements and scheduling, so we recommend discussing your transportation needs with your service advisor when making your appointment.

Local Transportation Options

If you don’t need a loaner vehicle, Mercedes-Benz of New Rochelle also offers transportation options to help make your service visit easier.

Depending on availability and location, our team can assist with local shuttle transportation when you drop your Mercedes-Benz off for service.

That can be particularly convenient if you need to get back to work, home or another nearby destination after leaving your vehicle at the dealership.

Ask your service advisor about available local transportation when scheduling your appointment.

Pickup, Loaner or Mobile Service—You Have Options

One of the advantages of servicing your Mercedes-Benz at New Rochelle is that you’re not limited to one way of getting your vehicle serviced.

Depending on your vehicle and service needs, you may be able to choose among several options:

Mobile Service

A factory-trained technician comes to your home or workplace for eligible services.

Pickup & Delivery

We pick up your vehicle, bring it to the dealership for service and return it when the work is complete.

Mercedes-Benz Loaner

Leave your vehicle with us while you continue your day in an available Mercedes-Benz loaner.

Local Shuttle

Drop your vehicle off and use available local transportation to get where you need to go.

Traditional Service Visit

Bring your Mercedes-Benz to our service facility and use our customer amenities while the work is performed.

The right option depends on the service your vehicle needs and your schedule.

Express Service for Routine Maintenance

For qualifying routine maintenance, Mercedes-Benz of New Rochelle also offers Express Service, designed to help customers get back on the road quickly.

Express Service uses two factory-trained technicians working together on qualifying routine maintenance.

If you’re bringing your Mercedes-Benz in for routine maintenance and time is important, ask your service advisor whether your appointment qualifies for Express Service.

Advanced Mercedes-Benz Diagnostic Equipment

Modern Mercedes-Benz vehicles rely heavily on sophisticated electronics and computer systems.

A warning light on today’s Mercedes-Benz may involve much more than a simple mechanical component.

Our service department has access to Mercedes-Benz diagnostic equipment and technical resources designed to help technicians identify issues and properly service your vehicle.

That expertise becomes increasingly important as Mercedes-Benz continues to introduce advanced driver-assistance systems, electrified powertrains, sophisticated infotainment and increasingly software-driven vehicle technology.

Service for Mercedes-Benz EVs

Electric Mercedes-Benz vehicles have their own maintenance requirements.

While an EV eliminates some traditional maintenance items associated with an internal-combustion engine, it still requires appropriate inspections and service.

Our team can service compatible Mercedes-Benz electric vehicles using the appropriate tools, equipment and Genuine Mercedes-Benz Parts.

Mercedes-Benz USA also offers specific EV service and maintenance programs for its all-electric vehicles.

Mercedes-Benz Tires

Your tires are one of the most important components connecting your Mercedes-Benz to the road.

Mercedes-Benz of New Rochelle offers tire services including:

• Tire sales
• Tire installation
• Tire balancing
• Wheel alignment
• Flat-tire repair
• Tire inspections

Our team can help identify tires appropriate for your particular Mercedes-Benz, including options from major manufacturers. The dealership also operates a dedicated tire service operation.

This is particularly important for Westchester drivers dealing with everything from summer heat to winter temperatures, snow and wet roads.

A Climate-Controlled Service Drive

Getting your Mercedes-Benz serviced should be comfortable from the moment you arrive.

Mercedes-Benz of New Rochelle offers a climate-controlled service drive, allowing customers to drop off or pick up their vehicles in a protected environment.

It’s another small detail designed to make the service experience easier throughout the year.

Complimentary Vehicle Wash After Service

When your service visit is complete, the experience doesn’t end when the repair order is closed.

Mercedes-Benz of New Rochelle currently advertises a complimentary wash and vacuum after every service appointment.

So when you get your Mercedes-Benz back, it has received attention both mechanically and cosmetically.

Contactless Service Options

For customers who prefer a more streamlined service experience, Mercedes-Benz of New Rochelle also offers contactless service self check-in.

The dealership’s service information describes a process that allows customers to check in from their phone, receive service updates and review or finalize their service information online.

Service A and Service B

Following the recommended Mercedes-Benz maintenance schedule is one of the best ways to stay ahead of routine maintenance.

Mercedes-Benz vehicles generally follow scheduled maintenance intervals that include Service A and Service B, although the exact requirements vary by model and model year.

Service A typically includes items such as:

• Motor oil replacement
• Oil filter replacement
• Fluid checks
• Tire pressure check
• Brake component inspection
• Maintenance counter reset

Service B includes additional maintenance items such as cabin filter replacement and brake fluid service, depending on the vehicle and maintenance schedule.

Your Mercedes-Benz service advisor can explain exactly what your vehicle requires based on its model, mileage and maintenance history.

Why Genuine Mercedes-Benz Service Matters

There is a difference between simply repairing a vehicle and maintaining it according to the manufacturer’s specifications.

Mercedes-Benz of New Rochelle combines:

Mercedes-Benz-trained technicians

with

Mercedes-Benz diagnostic equipment

and

Genuine Mercedes-Benz Parts

to provide service specifically designed around Mercedes-Benz vehicles.

That combination can be particularly valuable as Mercedes-Benz vehicles become more technologically sophisticated.

Service for Mercedes-AMG®

Mercedes-AMG® vehicles require an understanding of the performance systems that distinguish them from standard Mercedes-Benz models.

Our team can provide maintenance and service for AMG® models while taking into account the vehicle’s specific requirements.

Whether you drive an AMG® sedan, coupe, SUV or performance-oriented model, maintaining the vehicle according to Mercedes-Benz recommendations is important to preserving its performance.

Service for Older Mercedes-Benz Vehicles

You don’t have to drive a brand-new Mercedes-Benz to benefit from Mercedes-Benz service expertise.

Older Mercedes-Benz vehicles can also require specialized knowledge, particularly as they accumulate mileage and age.

Our technicians can help identify maintenance needs, diagnose problems and recommend service based on the vehicle’s condition and maintenance history.

Serving Mercedes-Benz Owners Throughout Southern Westchester and the Bronx

Mercedes-Benz of New Rochelle is conveniently located in downtown New Rochelle and serves Mercedes-Benz owners throughout the surrounding area.

Our customers come from communities including:

• New Rochelle
• Larchmont
• Mamaroneck
• Eastchester
• Bronxville
• Mount Vernon
• Pelham
• Yonkers
• The Bronx
• Scarsdale
• Surrounding Westchester communities

Our location just off I-95 makes the dealership convenient for many drivers throughout the area.

Your Mercedes-Benz Deserves Mercedes-Benz Service

Your Mercedes-Benz represents a significant investment in engineering, technology and craftsmanship.

Proper maintenance helps protect that investment.

At Mercedes-Benz of New Rochelle, we combine the expertise of Mercedes-Benz-trained technicians and Genuine Mercedes-Benz Parts with the convenience today’s customers expect.

Whether you choose Mobile Service, pickup and delivery, a Mercedes-Benz loaner, local transportation or traditional dealership service, our goal is to make maintaining your Mercedes-Benz as convenient as possible.

Experience Mercedes-Benz Service at Mercedes-Benz of New Rochelle

When your Mercedes-Benz needs maintenance or repairs, you have choices.

Choose the dealership that combines Mercedes-Benz expertise with service options designed around your schedule.

Mercedes-Benz of New Rochelle

77 E. Main Street
New Rochelle, NY 10801

Schedule your Mercedes-Benz service appointment and ask our team which convenience options are available for your vehicle and service needs.